Job Description: The Online Shopping Manager oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers. Store Director; Assistant Director HWH, Perishables, and Store Operations; Assistant Managers GM, Assistant Online Shopping Manager, Online Personal Shoppers, Online Produce Personal Shoppers, E-Commerce Clerks, E-Commerce Drivers, E-Commerce Pick Up Clerks Job Responsibilities: Provides education to existing employees regarding new policies and procedures. Reports to work when scheduled and on time. Makes an effort to learn customers’ names and to address them by name whenever possible. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Continually monitors incoming online orders to ensure prompt, on-time fulfillment. Responsible for department employee scheduling. Responsible for training new employees. Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible. Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues. Adheres to company policies and individual store guidelines. Assists customers by: (examples include) Ensures smooth operation of order fulfillment process. Job Requirements: Good verbal and written communication skills Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking. Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs Ability to identify problems, develop and execute solutions Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner Commitment to the Hy-Vee Mission and a willingness to promote the values of the company Job Details: Company: Hy-Vee, Inc. Vacancy Type: Full Time Job Location: Lincoln, NE, US Application Deadline: N/A Apply Here getyourvacancy.com
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