ICICI Bank Careers Walk in interview – Customer Service Manager

Job Description

Customer Service Manager
Grade: DMII to MMI

Job Responsibilities

• Ensuring customer service requests tendered prior to branch cut-off are processed on same day. Informing clients and reporting authority in case of delays proactively
  
• Ensure use of pending folders for documents not processed at day end with knowledge of reporting authority
  
• To engage with customers on a regular basis. Sharing contact details with clients and ensuring availability on telephone/mobile phones
  
• Making arrangements for auto call diverts on mobile phone in case incoming call is not answered in 3-4 rings
  
• Escalate within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc.
  
• To track and liaise for ensuring corporate clients? working capital limit utilization:
  
• Overall limit utilization
  
• NFB product utilization e.g. LC/BG

Job Requirements

• Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery
• Graduate & Post Graduate with 4-6 Years work experience

Job Details

Company: ICICI Bank

Vacancy Type: Full-time

Job Location: Hyderabad, India

Application Deadline: N/A

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