Job Description: A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. Job Responsibilities: Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause analysis to make future improvements. Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area. Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience. Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome. Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions. Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities. Job Requirements: Experience leading and developing a team, preferably in a retail environment Experience planning, driving output and measuring performance (business) 3 Years of experience leading a team, preferably in a retail environment Experience in retail, preferably in the home furnishing sector Job Details: Company: IKEA Vacancy Type: Full Time Job Location: Baltimore, MD, US Application Deadline: N/A Apply Here getyourvacancy.com
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