Job Description: A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. Job Responsibilities: Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities. Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome. Identifies successor and creates as well as secures necessary training. Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions. Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same. Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area. Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause analysis to make future improvements. Job Requirements: Experience in retail, preferably in the home furnishing sector 3 Years of experience leading a team, preferably in a retail environment Experience leading and developing a team, preferably in a retail environment Experience planning, driving output and measuring performance (business) Job Details: Company: IKEA Vacancy Type: Full Time Job Location: Washington, DC, US Application Deadline: N/A Apply Here getyourvacancy.com
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