Job Description: The IT CTS Support Specialist is a temporary role lasting for 12 months and it provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue. Job Responsibilities: Maintains and updates knowledge base documentation with most relevant information Works to achieve first-touch resolution with all issues Coordinates response for major incidents and outages Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers Maintains and supports user access Monitors and supports systems Collaborates with all Information Technology (IT) disciplines Provides support for all JetBlue hardware/applications including telephony and mobile devices Facilitates software package rollouts and maintenance Coordinates resolution of incidents/requests from beginning to end with internal and external resources. Maintains documentation of requests per JetBlue standards Job Requirements: Available for occasional travel (50%) Legally eligible to work in the country in which the position is located Ability to be flexible, multi-task and meet deadlines In possession of valid travel documents with the ability to travel in and out of the United States Strong interpersonal, written and verbal communication skills Strong attention to detail Ability to work independently and in a team environment Qualification & Experience: Pass a ten (10) year background check and pre-employment drug test High School Diploma or General Education Development (GED) Diploma One (1) year of professional experience Job Details: Company: JetBlue Airways Vacancy Type: Full Time Job Location: Salt Lake City, UT, US Application Deadline: N/A Apply Here getyourvacancy.com
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