Job Description: InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. The Customer Service Specialist will resolve customer issues related to InstaMed’s platform for healthcare and financial transactions. By maintaining frequent voice and email contact with customers and business partners, the Customer Service Specialist manages our customers' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position groomed for future growth with the company. Job Responsibilities: Manage escalation of incidents within Customer Service and to other departments Create and maintain case documentation in InstaMed’s CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps Any other duties as applicable to the position Effectively communicate technical information to end users Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds Resolve technical customer issues in an effective and expedient manner Setting customer expectations and managing sensitive customer situations Answer phone calls and emails from customers in a professional and courteous manner Job Requirements: Effectively communicate between all levels and departments Excellent organizational skills in managing timelines of customer issue resolution Ability to apply analytical techniques to solve problems Capacity to function and multitask in a fast-paced environment Internship or professional experience in a customer-facing position preferred Knowledge of healthcare or financial applications is preferred Ability to work onsite in Philadelphia, PA. Business hours are 7 a.m - 9.00 p.m EST Monday- Friday, start times may vary based on the need. Bachelor's degree or equivalent experience required Job Details: Company: J.P. Morgan Vacancy Type: Full Time Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here getyourvacancy.com
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