Job Description: This position will perform and deliver on routine and progressively more non-routine assignments for their assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines. They will process increasingly complex claims ensuring the fair, ethical and timely processing of assigned claims. In addition, they will enable less experienced team members to perform their assignments. Fully remote candidates will be considered for the role. Job Responsibilities: Makes routine and progressively more non-routine decisions independently, in accordance with established procedures and guidelines. Meets or exceeds departmental quality and service standards. Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs independently. Provides responses and a diverse range of claims information to team members' less routine questions without supervision. Obtains needed increasingly complex claim information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions. Performs a diverse range of tasks/transactions related to common programs and services by directly applying expanded knowledge obtained from the role in increasingly more complex situations. Acts as the first point of contact for escalated issues coming in to their work group to provide resolution. Escalates issue to their manager when needed. Ensures the accuracy and completeness of submitted claims. Job Requirements: Finds common ground and can gain collaboration among management, colleagues and peers. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Successfully completes regulatory and job training requirements. Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. Demonstrates strong interpersonal skills with a collaborative style. Ability to perform under stress in cases of emergency, critical or hazardous situations. Ability to work with others in a team environment. Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers). Demonstrates ability to work in a fast-paced environment. Demonstrates the ability to use sound judgment and discretion regarding confidential information. Qualification & Experience: 3 - 5+ Years of claims experience aligned with the responsibilities for this position ORFor candidates with an Associates Degree or above, 0-1 year of claims experience that directly aligns with the specific responsibilities for this position. (Required ) Job Details: Company: Lincoln Financial Group Vacancy Type: Internship Job Location: Charlotte, NC, US Application Deadline: N/A Apply Here getyourvacancy.com
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