Job Description: We are looking for an enthusiastic and motivated individual to join our Sales Operations team as an E-commerce Administrator. You will be responsible for providing a highly efficient e-commerce support service to end consumers. Always representing the TAG Heuer brand values, you will handle online orders, queries and stock management systems. Job Responsibilities: Advise customers on product details and alternatives through all communication media Manage enquiries via phone, email, online tickets and web chat Be the contact for payment issues with PayPal or Forter to resolve problems Work with logistics to ensure orders are prioritised and sent quickly to customers Work with TAG Heuer HQ and local teams to ensure e-commerce stock levels match current range and availability Monitor e-commerce orders daily to prevent fraud Manage and order all e-commerce packaging with HQ to prevent shortages Assist end consumers with general enquiries through the telephone order process Be the main point of contact for all e-commerce customers from the TAG Heuer website Become an expert in all e-commerce software applications to provide excellent customer service including SAP, Sales Force, Magento, Cybersource, Paazl and Forter Job Requirements: Previous experience in a customer service or business administration role (luxury goods industry preferable) Excellent IT skills with experience of stock management systems (ideally SAP) Able to produce reports and documentation for senior executives Experience of working with departmental targets and deadlines Able to work under pressure with good accuracy Able to prioritise and plan own workload in accordance with strict deadlines Able to work flexibly, to handle change and to work as part of a team Effective written and verbal communication skills Able to handle customer queries in a highly professional manner Demonstrate an attitude of professionalism, conscientiousness and reliability Job Details: Company: LVMH Vacancy Type: Full Time Job Location: Manchester, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
Latest Jobs 2025 | Get Your Vacancy