Marks and Spencer Jobs in Manchester – Customer Assistant

Job Responsibilities:

• Proactively engage with customers to understand their needs and make recommendations
• Own their own learning & development and proactively access digital learning solutions
• Effective at communicating their intentions to others; ensures communication is clear and simple
• Understand the store priorities and their part to play
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Know the daily sales targets, priorities, promotions & selling opportunities
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Copes well with change and work challenges and recovers quickly from its impact
• Follow safe and legal working practices
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Minimise cost and waste through good process practice
• Complete tasks with pace and in line with SOPs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• Skilled to utilise all digital tools and communication channels to do the job
• Have great product knowledge to sell and recommend our products and services
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Share customer and colleague feedback to help us do things better

Job Requirements:

• Contributing to store sales and cost control
• Good Knowledge of VM principles
• Comprehensive knowledge of customer shopping channels
• Adapting to change
• Good level of digital capability and use of digital tools and applications
• Good level of product knowledge and services across the store
• Work across the store to get things done right first time within timescales
• Up to date knowledge of the commercial operation and brilliant basics
• Understand customer needs and spot selling opportunities

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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