Job Responsibilities: Perform 3rd level troubleshooting for IP Network related technologies/services for problems escalated by customer’s Service Desk/Incident Management in order to Fix the problems and find root cause for it , to maintain customer’s Network operations. Participate in improvement of the OBS knowledge base. Also NSE Team is supporting all SDN related services like SD WAN & SD Access (SD LAN) Provide support to all Major Service Center (MSC) staff in relation to questions concerning Technical assistance , status of escalated tickets or existing processes for IP Network related issues. Respond to Customer’s Technical enquiries. Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue Use all forms of training provided by Equant to keep up-to-date with existing and new services and technologies Business VPN (BVPN) networks connectivity including most of well- known routing protocols(BGP, OSPF, IGRP, EIGRP, RIP, MPLS , etc ) as well LAN switches, Wireless LAN devices , Network Boost services (IPANMEA & Riverbed) , all IPSEC related services & technologies(for example: Zscaler Web Protection Suite, DM VPN & other services) , Technology Vendors are : Cisco, Juniper, Infovista ,, Contacting vendors (Cisco, Infovista,, others) and following up until problem resolution.. During Daily job duties You’ll be also ; Handling First Level of escalations for all tickets received Technologies supported includes : Act as team supervisor in case of supervisor not available. Job Requirements: Good interpersonal and communication skills Proactive, self-motivated and determined attitude Good negotiation skills Problem solving skills Cisco Routing & switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS. Good time management, and organizational skills Ability to work on out of business hours, based on customer requests Customer Oriented Attitude Fluent in both spoken and written English Job Details: Company: Orange Vacancy Type: Full Time Job Location: Cairo, Egypt Application Deadline: N/A Apply Here getyourvacancy.com
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