Job Description: We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Delhi, India. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. Job Responsibilities: Manager in implementation of training Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build Facilitates ramp handling in liaison with all airport staff to expedite departures Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Job Requirements: High level of computer literacy Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures Excellent customer focus and service delivery. Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations Relevant College or University qualification Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level. Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling Excellent communication skills with fluency in English language. Able to perform duties under pressure whilst maintaining the highest levels of customer service standards. Job Details: Company: Qatar Airways Vacancy Type: Full Time Job Location: Kochi, Kerala, India Application Deadline: N/A Apply Here getyourvacancy.com
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