Job Description: We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps. With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support business and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the tech, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK Job Responsibilities: Maintain effective documentation to allow ongoing support to be provided by the Customer Solutions Team Support existing customers and review options for enhancements / changes / alternative solution offerings Ensure effective liaison and relationship management with the sales teams – allowing identification of customer opportunities that would benefit from IT engagement and ongoing consultancy to maximise customer processes/IT solutions Input to key IT Customer Solutions initiatives as required for new and innovative solutions Manage and report on customer solutions – including all communications with external & internal stakeholders Lead the identification and implementation of Customer Solutions integration projects with customers on behalf of RMG Provide effective consultancy for customers in order to agree a suitable customer solution Work effectively within a team of Customer Solutions Consultants and Analysts to ensure customer satisfaction by delivering systems on time to meet business deadlines, and to provide professional support as required Job Requirements: Sound working knowledge of web services Experience in solution analysis and stakeholder management Experience of influencing individuals and teams across all levels of the business and challenge constructively Awareness of APIs and file transfer protocols is essential Significant experience within the operational, sales & commercial aspect of parcels and express marketplace is desirable Experience in leading in gathering and understanding customers’ requirements, documenting and delivering effective solutions. Customer orientation and technical strategic acumen is a must. Formal training in analysis and consultancy preferred (or proven business experience) In depth and expert knowledge of the parcels and express marketplace is desirable Experience of warehouse, depot and call centre processes preferred Detailed understanding of models of customer solutions in the parcels and express marketplace is desirable Experience of process, data mapping, analysis, file transfer protocols, security concepts, interface definition, package configuration, statistical analysis, functional testing, problem analysis/resolution, benefits evaluation Job Details: Company: Royal Mail Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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