Sunday , February 25 2024

Southwest Airlines Entry Level Jobs – Operations Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Responsibilities:

  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Advises Gate Agents when boarding will begin
  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Handles Station AMS and radio communications traffic as needed
  • Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Arranges for fueling of aircraft as required
  • Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
  • Answers station operations’ telephones
  • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure

Job Requirements:

  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be at least 18 years of age
  • Must possess good written and oral skills
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Foreign language skills are desirable, but not required
  • Ability to work shift work and/or overtime
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must be able to effectively communicate verbally by telephone, face to face and public address systems
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement

Job Details:

Company: Southwest Airlines

Vacancy Type:  Part Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here

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