Job Description: Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. Job Responsibilities: Communicate estimated completion time, regular updates and follow through on each customer vehicle Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Return missed phone calls, email in no less than 5 minutes Follow up with Customer on services provided; ensure they are satisfied with the work performed Conduct Transactions w/ system; walk customer through correction and provide summary Job Requirements: Understanding of basic automotive techniques related to repair and servicing of automobiles Willingness to learn new and innovative automotive technologies Effectively handle multiple priorities, organize workload, and meet deadlines Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Work in a team-based environment and achieve common goal Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Ability to follow oral and written instructions with attention to detail Dealer Management System(s), Outlook, and MS Office Perform detailed daily record keeping and reporting Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Vancouver, BC, CA Application Deadline: N/A Apply Here getyourvacancy.com
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