Job Description: Tesla is currently seeking a technical Desktop Support Technician to join our team in Lathrop, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. Job Responsibilities: Create, edit, and improve technical articles and other procedures for systems at Tesla Working with the team lead, elevated set of permissions to address more challenging work within active directory, office 365 Supporting senior level executives on a daily basis Provide mentorship and guidance to lower-level helpdesk technicians Working with enterprise remote imaging and administrative tools including SCCM, JAMF Provide onsite and remote support for Tesla organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking intermediate knowledge of computer applications Performing in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirements Maintaining and working with wireless technologies, LAN, VPN, DSL Working with ECM, Imaging, packaging, scripting – Python or PowerShell Working with Backups, Active Directory, Exchange, and Windows server environments Qualification & Experience: Minimum of 4 years of experience with desktop support experience AS or BS degree in information technology, computer science, etc. is preferred Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred Excellent customer service skills, strong attention to details with excellent follow up is preferred Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Lathrop, CA, US Application Deadline: N/A Apply Here getyourvacancy.com
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