Job Description: The Virtual Seasonal Bilingual Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns. Job Responsibilities: Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns Interpret company policy and procedures in servicing customers Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game. Enter information into the company database Resolve customer issues while utilizing negotiation skills Utilize selling skills to make effective recommendations to our customers Job Requirements: Regular and reliable attendance is essential Ability to handle high contact volume while maintaining superior customer relations and service Ability to perform basic mathematical computations Must pass background check Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures Must have professional phone presentation and communication skills Basic typing/computer experience with excellent navigational skills Previous call center experience is a plus Job Details: Company: Victoria's Secret Vacancy Type: Full Time Job Location: Houston, TX, US Application Deadline: N/A Apply Here getyourvacancy.com
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