
Website Wipro Limited
Job Responsibilities
The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.
Job Responsibilities
- Detail out scope documents, functional & non-functionalrequirements, features etc ensuring all stated and unstated customerneeds are captured
- Empower the customers through demonstration and presentation ofthe proposed solution/ prototype
- Construct workflow charts and diagrams, studying systemcapabilities, writing specification after thorough research and analysisof customer requirements
- Engage and interact with internal team – project managers, pre-sales team, tech leads, architects to design and formulate accurate andtimely response to RFP/RFIs
- Review the test cases to check 100% coverage of customerrequirements
- Understand and communicate the financial and operational impactof any changes
- Interface and coordinate with client engagement partners tounderstand the RFP/ RFI requirements
- Periodic cadence with customers to seek clarifications andfeedback wrt solution proposed for a particular RFP/ RFI and accordinglyinstructing delivery team to make changes in the design
- Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer
- Use data modelling practices to analyze the findings and design,develop improvements and changes
- Conduct Integration Testing and User Acceptance demo’s testingto validate implemented solutions and ensure 100% success rate
- Support QA team with periodic testing to ensure solutions meet theneeds of businesses by giving timely inputs/feedback
- Deploy and facilitate new change requests to cater to customer needsand requirements
- Maintain relationships with customers to optimize businessintegration and lead generation
- Provide them with customer feedback/ inputs on the proposed solution
- Ensure ongoing reviews and feedback from customers to improveand deliver better value (services/ products) to the customer
Job Details
Company: Wipro Limited
Vacancy Type: Full-time
Job Location: Hyderabad, India
Application Deadline: N/A
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