Thursday , November 26 2020

Air Canada Job Opportunities – Chief Commercial Air Staff

Air Canada

Job Description:

Air Canada, a four-star carrier, is pursuing its goal of becoming a world leader. To achieve this, the Flight Service team is looking for a Flight Operations Manager who will play a leading role in the professional coaching and management of frontline ambassadors in the service areas. customer, operations and security.Having a direct influence on the customer service experience, the Chief of Flight Flight Operations will demonstrate a proven talent for ground and on-board leadership. This role is intended to enhance and strengthen cabin crew leadership.

Job Responsibilities:

  • Anticipate and be accessible to employees and customers
  • Act as a guide, motivate and mobilize our front-line ambassadors and the immediate team to form a positive group for high performance;
  • Administer and process disciplinary investigations and employee meetings, including investigation of issues and labor relations;
  • Perform control flights to ensure uniformity of service;
  • Act as a resource person on targeted flights and deal with problems on the spot;
  • Act as a subject matter expert for specific liaisons and serve as a resource person or liaison between employees and the Corporation;
  • Liaise with the Flight Service Training and Customer Experience team to identify areas of training that require more attention;
  • Report its findings and potential recommendations to management in the areas of onboard service compliance, performance management and continuous improvement.

Job Requirements:

  • Manage, monitor and coordinate various activities and processes to ensure excellence in safety and operational standards;
  • Contribute to motivate the front-line ambassador to comply with the corporate image prior to boarding and on board the aircraft;
  • Brief outgoing flight crew members and direct them as to customer expectations of our products, while explaining the Company’s vision;
  • Sense of organization and ability to define and implement a vision
  • Strong customer orientation
  • Talent marked for analysis and creativity skills;
  • Strong knowledge of security, service standards and labor relations;
  • Competition awareness;
  • Attention to detail;
  • Communicate effectively the reasons for the Company’s policies, procedures and products on board and during layovers. Provide a direct link between front-line ambassadors and the Customer Experience team;
  • Contribute to the management of operating irregularities, the operation of the CCOE and other operational contingencies established by airports, government regulators and Air Canada.

Qualification & Experience:

  • Great flexibility and adaptability, to ensure a service 24 hours a day, 7 days a week;
  • Experience in leadership, motivation and coaching;
  • Successful flight attendant training program and maintenance of skills;
  • A proven talent for
  • interpersonal relationships, conflict resolution and communication, oral and written;
  • Intercultural competences and conscientization;
  • Ability to meet deadlines, work under pressure and achieve multiple goals;
  • Air transport and hospitality experience an asset;
  • Proficiency in French and English or a language of itinerary, an important asset;

Job Details:

Company: Air Canada

Vacancy Type:  Full Time

Job Location: Toronto, Ontario, Canada

Application Deadline: N/A

Apply Here