Wednesday , January 27 2021

American Airlines Jobs – Manager, Airport Customer Care

Job Description:

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

Job Responsibilities:

  • Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
  • Ensures efficient use of resources to achieve operational performance targets
  • Ensures all internal audit requirements are in compliance
  • Develops an annual expense plan and monitors the budget
  • Develops and implements processes to achieve improved efficiency and productivity
  • Enhances vendor relations and ensures contractual obligations are performed
  • Assists with interviews and selection of CSMs/Customer Service Supervisors
  • Ability to work rotating shifts including nights, weekends and holidays
  • Enforces all company and departmental procedures including safety and security
  • Reviews staffing requirements and bid schedules for all employees
  • Mentors and develops employees
  • Identifies areas which require improvement
  • Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
  • Monitors and analyzes trends to achieve on time performance

Job Requirements:

  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Excellent analytical skills and proficient use of PC related software
  • Ability to effectively delegate work assignments and manage large groups of employees
  • Strong leadership and organizational skills
  • Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
  • Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
  • 3 years’ work experience in Airline Customer Service supervisory

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

Apply Here

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