Monday , March 1 2021

Asos Jobs – German Customer Care Advisor

Job Description:

You will be communicating directly with our customers on the front line, across multiple channels, including email, live chat, social and telephony. We are constantly evolving and listening to our customers and their needs and this means that we may flex by adding or removing channels, as we get more insight into how they reach out to us. You will be providing our customers with exceptional service through the quality, speed and efficiency of your responses. Whist at the same time always being aware of how you are managing your time against your given schedule. You’ll be empowered to track your performance in real-time via various live reports and will also be able to review your past work. You will, through regular meetings with your team leader, be encouraged to own your own performance and with our support and guidance, to look for ways to continuously improve, develop and progress.

Job Responsibilities:

  • Achieving Key Performance Indicators (KPIs) whilst maintaining excellent quality
  • Adhering to customer confidentiality guidance and data protection legislation
  • Handling customer queries across different platforms, including Social Media, Email and Live Chat
  • Managing your own development and supporting others to maximise team potential

Job Requirements:

  • A high level of written and spoken German and English
  • The ability to work and communicate effectively in a team
  • Confidence to work towards targets in what can sometimes be a high pressurised environment
  • Good attention to detail with an analytical mind
  • A natural multi-tasking ability, who meets deadlines
  • An understanding of what makes great customer service, with a passion to deliver it

Job Details:

Company: Asos

Vacancy Type:  Full Time

Job Location: Nottingham, England, UK

Application Deadline: N/A

Apply Here