Tuesday , January 19 2021

BT Jobs – Corporate Account Manager

Job Description:

The Corporate Account Manager reports to the Senior Sales Manager of the CPS Leadership team, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts.

Job Responsibilities:

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

Job Requirements:

  • Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results
  • Own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication
  • To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction
  • Retention of customer base against aggressive market competition, maximising the BT growth story and network benefits
  • Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner
  • Operate within published commercial and contractual guidelines, making effective use of escalation routes
  • Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system
  • Continuously develop growth pipeline
  • Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team

Job Details:

Company: BT

Vacancy Type:  Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

Apply Here

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