Your role exists to make our customer’s lives easier. Whether a customer is buying their first or second home, investing in a property, refinancing, building or renovating, you’re there to deliver the right solutions at the right time.
Our Branch Home Lenders (known internally as “Home Lending Specialists” or HLS are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence and advocacy in every interaction.
You’ll be joining our Retail Branch Network – a hardworking team who deliver customised service to meet the needs of our personal and small business customers. Our focus is to help people and business move forward, to progress. We support our customers to make the right financial decisions and achieve their dreams, targets and aspirations.
We’re looking for someone who puts the customer at the heart of everything they do. You’ll work face to face with customers to lead lending conversations with confidence, putting your solid understanding of our products, processes and policies to good use by proactively identifying your customers’ financial needs. As a confident networker you’ll use your communications skills to develop and maintain strong working relationships with your branch peers.
As an HLS, you’ll be a stickler for detail, ensuring applications are compliant and all checks have been done. The service you provide will be exceptional, giving you the confidence to ask for external referrals from your existing satisfied customers.
- Previous experience in a lending environment and an existing knowledge of Home Lending products and the current responsible lending legislation.
- An ability to identify and anticipate customers’ financial needs.
- The ability to see the big picture for customers and provide them with holistic solutions.
- A proven track record of delivering exceptional customer service and establishing and maintaining rewarding relationships.
Vacancy Type: Part-Time
Job Location: Victoria, AU
Application Deadline: N/A