Monday , October 19 2020

Commonwealth Bank Employment – Home Loan Service Specialist

Job Description:

As a Customer Service Representative in Home Loan Service you will build and maintain positive relationships with customers by resolving and identifying their potential needs through conversation.

Job Responsibilities:

  • You will interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
  • You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.
  • You will create a strong pipeline of clients to work with and assist in their financial needs, proactively seeking cross sell opportunities
  • You identify and refer customers with complex financial needs to specialists within the Bank.
  • You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks

Job Requirements:

  • You collaborate well & understand shared success
  • Passionate about customer satisfaction
  • Ability to work in a fast paced & highly regulated environment

Job Details:

Company: CBA

Vacancy Type:  Part-Time

Job Location: Victoria, AU

Application Deadline: N/A

Apply Here