As a Customer Service Representative in Home Loan Service you will build and maintain positive relationships with customers by resolving and identifying their potential needs through conversation.
- You will interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
- You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.
- You will create a strong pipeline of clients to work with and assist in their financial needs, proactively seeking cross sell opportunities
- You identify and refer customers with complex financial needs to specialists within the Bank.
- You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks
- You collaborate well & understand shared success
- Passionate about customer satisfaction
- Ability to work in a fast paced & highly regulated environment
Vacancy Type: Part-Time
Job Location: Victoria, AU
Application Deadline: N/A