Sunday , February 28 2021

Southwest Airlines Entry Level Jobs – Customer Service Agent

Job Description:

Customer Service Agents at Southwest Airlines provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Job Responsibilities:

  • Must maintain the ability to wear prescribed uniforms;
  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal;
  • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company;
  • Computes charges, makes change and balances daily transactions;
  • Handles transactions required to board the aircraft in a timely and efficient manner;
  • Responsibilities include greeting and handling Customers in a polite and friendly manner;
  • Checks in baggage and Cargo
  • Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed;
  • Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets;
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems;

Job Requirements:

  • High School Diploma, GED or equivalent education required.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces;
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;

Job Details:

Company: Southwest Airlines

Vacancy Type:  Part Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here