Jobs at Tesla – Parts Advisor

Job Description:

As a Parts Advisor, you will provide critical parts support to the service centre, liaise with other departments, as well as focussing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.

Job Responsibilities:

• Source and allocate parts to service locations, technicians and mobile technicians
• Escalate any parts issues from internal or external suppliers
• Confidently support the technician team, collaborating with other departments when required
• Answer phone calls, emails and walk-ins from customers, addressing any customer concerns and ensuring an exceptional customer experience
• Consistently manage the stock level, material and warranties in the system
• Communicate any updates to technicians and Service Centers when required
• Review jobs that are planned, receive and check quality of the relevant parts and ensure all paperwork is accurate
• Monitor inventory within the parts system, rearranging any appointments where the parts will not be available on time if required
• Ensure excellent organization of the warehouse to Tesla standard
• Pick up and deliver parts using van or forklift, engaging 3rd parties when necessary
• Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
• Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

Job Requirements:

• Ability to learn and adapt to a changing environment while delivering on performance KPIs
• You are expected to have a strong motivation to develop your skills, knowledge and demonstrate a performance mindset
• Ability to collaborate and succeed in a dynamic team environment, contributing positively to the collective environment and team spirit
• Excellent communication skills in English is essential, and the local language
• Ability to follow oral and written instructions with exceptional attention to detail
• A passion for Tesla, serving as an advocate and brand ambassador to our customers
• Strong IT skills

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

getyourvacancy.com