Tuesday , January 19 2021

Twitch TV Careers – Customer Experience Specialist

Job Description:

As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

Job Responsibilities:

  • Maintain a positive, customer-focused attitude
  • Effectively resolve customer inquiries
  • Track issues escalated for resolution to ensure customers receive a appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Uphold company values and aim to always improve the platform and community experience
  • Meet service level agreements set by Twitch Customer Experience leadership

Job Requirements:

  • Experience as a broadcaster on Twitch
  • Previous work in customer support, tech support, or moderating content for a web-based application
  • Empathize with and prioritize customer needs
  • Critical thinker , especially as applied to determining customer needs and providing appropriate solutions
  • Work well in a globally distributed team environment
  • You will be an important contributor to the overall Customer Experience operations and will report to CX leadership
  • Working knowledge of Windows, Mac, and mobile operating systems

Job Details:

Company: Twitch

Vacancy Type:  Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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