Tuesday , January 19 2021

Unilever Jobs in Jersey City – Food Solutions Customer Service Lead

Job Description:

This is a new role where the appointed leader will work with our NA UniOps Team and selected Partners to deliver value across all customer operations activities from planning through to collection of cash. They will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver value and better business outcomes. This is an exciting opportunity to play a role in the North America UniOps transformation and to ensure the successful role out and ongoing performance of UniOps across the United States and Canada. The successful individual will work closely with the NA UniOps and Partner Teams for setting up, stabilizing, and running of the outsourced elements of North America Key Stakeholders include: Performance Delivery and Governance Lead / Our 3rd Party Partners Operational and Executive leadership / Local and Global Performance Delivery Team / North America iOps Teams / Procurement, HR and Finance Business (as applicable)

Job Responsibilities:

  • Directs the tactical and operational elements of Unilever Customer Service Order Processing and related Logistics
  • Fully understands the order to cash processes, including established Supply Chain linkages and system capabilities to ensure customer service excellence
  • Coordinates and manages tactical and operational processes for all events
  • Leads and develops team comprised of Genpact Customer Support Analysts. Manages performance management process, identifies skill gaps and trains Customer Support Analysts to ensure business continuity and professionalism in support of a World-Class Customer Support organization
  • Strongly links to internal support functions (Master Data, Logistics Operations, Supply Chain Planning, Warehousing, Transportation, Capabilities, etc) to ensure progression of orders and inventory management
  • Leads role in the evaluation and assurance of consistent Terms of Sale compliance; Reports and provides root cause analysis on non-segmented customers for metrics to drive mutual value for Unilever and the Customer
  • Develops and maintains strong intimate relationships with key customers and a strong working knowledge of their operations and strategies
  • Manages and communicates Category information to internal teams and customer, including service impacts, new item launches and distributions, allocation detail, operational forecast information, and item changes
  • Provides support to integrated Customer Service and Supply Chain role

Job Requirements:

  • Must have a Bachelor’s Degree Undergraduate Degree required; Supply Chain, Logistics or Business preferred
  • Relevant Supply Chain experience
  • Working knowledge of SAP, Essbase, and Business Intelligence programs
  • 4+ years of relevant Supply Chain experience a plus
  • Prior Customer Service or Customer Facing role experience preferred
  • Understanding and ability to create tactical and strategic business objectives and work plans preferred
  • Working knowledge of SAP and Business Warehouse
  • Display competence with computer applications such as Microsoft Office, including Outlook, Word, Excel, and web based tools

Job Details:

Company: Unilever

Vacancy Type:  Full Time

Job Location: Jersey City, NJ, US

Application Deadline: N/A

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