Friday , July 30 2021

Vistara Career 2021 – Assistant Manager – Service Development

Website Vistara - TATA SIA Airlines Ltd

Job Description:

Develop end-to-end inflight crew service procedures to ensure that cabin crew are able to
provide a consistently high level of customer care on board

Job Responsibilities:

  • Responsible to prepare all service related crew communications and disseminate to the crew on time for proper implementation on board
  • Coordinate with Cabin Crew Training to disseminate updates in crew service procedures and carry out training for new products/services
  • Responsible to regularly update the data capturing medium in relevance with existing products and processes
  • Disseminating consolidated feedback for internal process review Inflight audits
  • Collaborate with various stakeholders to prepare and ensure the timely maintenance of the cabin crew manual
  • Responsible for end to end development and distribution of Inflight announcements including collaborating with various stakeholders to ensure correct and approved text is announced on board
  • Responsible to regularly monitor data shared through Voyage Reports or through any other medium by Cabin crew to ensure necessary escalation/review is done as appropriate
    Service and performance standards management
  • To conduct service trials on board for proposed product and process changes to firm feasibility and effectiveness
  • Investigate and analyze passenger and crew feedback
  • To check on board process implementation
  • Improve/change existing processes, if required, to achieve optimum customer satisfaction
  • Provide inputs on inflight product and ensure standards are met

Job Requirements:

  • Extensive cabin crew operational experience, including preparation of procedure manual and documentation

Qualification & Experience:

  • Graduation from a recognized university with Strong IT skills including full suite of MS Office applications
  • Minimum 7 years of airline (flying) experience including international experience with a full service airline

Job Details:

Company: Vistara – TATA SIA Airlines Ltd

Vacancy Type:  Full Time

Job Location: Gurgaon, Haryana, India

Application Deadline: N/A

Apply Here