wipro recruitment for freshers – Service Desk Head

Job Description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Job Responsibilities

• Manage and address electronic tickets efficiently
• Reproduce customer environment and run tests
• Troubleshoot and configure software and hardware through call.

Job Requirements

• 6+ years of experience of in Global IT Service Desk
• Customer service oriented (SD)
• 4+ yrs Lead experience in IT service desk
• International Voice Support
• Should be/ have handled a team (direct reportees).
• Strong written and verbal and troubleshooting skills
• IT Service Desk experience is a must

Job Details

Company: Wipro Limited

Vacancy Type: Full-time

Job Location:Bangalore Urban, Karnataka, India

Application Deadline: N/A

Apply Here

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